Volition E.bikes are engineer-minded people. We work day and night to ensure products we engineer & manufacture are long lasting. We also import bikes from overseas and work closely with our partners to again ensure bikes we sell can endure the years of use.
What Our Warranty Covers:
What We Don’t Cover:
What Happens When I Have a Warranty Problem?
We do not accept a return for a refund if the bike can be restored to a fully functional state even if the bike originally had a warranty issue. If the product suffers from a warranty issue and can not be restored to the full working condition, we will accept the return and provide the full refund and arrange the pick up of the product boxed back to our centre service in Sydney (2022).
We do not accept returns for refunds if the buyer simply changes his/her mind.
We do not accept returns for refunds if the product has been damaged in accidents or had its warranty voided; please refer to “what will void the warranty ” above
In isolated cases, we may accept a buy-back offer from the buyer; however , the offer will have to be agreed from both sides.
Commercial/ Racing Use
If you are using the bike for commercial use, please notify us fo a pre-agreement. Our limited warranty does not cover any commercial or heavy duty use a such as Uber Eats, hiring or 3500km+ of use within 3 months
THE BEST WAY TO AVOID ISSUES IS TO SERVICE YOUR BIKE WELL!
Tyre pressure; urban riding & trail riding are different. In general, we recommend 35psi front, 38psi rear.
First service: It is quite normal that the bike needs the gears retuned & brakes adjusted within the first few weeks. There are many “how to” videos online or please ask for help from your local bike shop.
WHEN CHANGING GEAR (both cassette & internal ): ease off the pedal pressure to “save the drivetrain”; always pre-select the low gears for a hill climb to ensure the bike chain will last. Shifting one gear at a time!
Motor temperature check is important. Electrical parts may burn out. If the motor is running super hot, make sure to “cool it down”. Selecting the right bike gear helps keeping the motor temp low.
Servicing – The whole system is only water resistant. Clean & dry the bike after the rain is recommended. The brake, chain & tyre may need a check or a service if necessary every 1000km. Please bring your bike to a trusted shop or find the servicing help online. The motor may need a full internal service after 10,000km or 2 years. Any cassette system (chain) may need a replacement after 1000km – 3000km. Internal gears (Shimano) will last many years if used properly. Belt driven systems can also last for many years.