Warranty & Returns

WARRANTY POLICY 

Volition E.bikes are engineer-minded people. We work day and night to ensure products we engineer & manufacture are long lasting.  We also import bikes from overseas and work closely with our partners to again ensure bikes we sell can endure the years of use.

 

Warranty Periods:

  • 1 Year on the whole electrical system including the display, battery & motor
  • 1 Year on the most bike parts excluding tyre, cassette, chain, brake pads, grips, saddle & pedals.

 

What Our Warranty Covers:

  • Manufacturers Faults, defects and/or Failure
  • Original Purchasers of Product where a Receipt is Presentable

 

What We Don’t Cover:

  • Damage or Failure due to misuse (eg. freestyle or commercial activities or motor and battery “electric burn” due to excessive heat & improper use)
  • Damage caused by failure to service or maintain products
  • Damage caused from water, natural disaster, storms or floods
  • Damage caused by incorrect fitment, installation or assembly
  • Any part that has been short circuited
  • Wear and Tear from General use over time eg. worn tyres. Cassete and chains are expected to be changed every 6 months on powerful mid drive e.bikes
  • Products Tampered with or Altered from it’s Original State such as modifying top speeds on your own; modifying the e.bike controller
  • People who are not the Original Purchaser as listed on the Receipt
  • Claims outside the Valid Warranty Date from the Date of Receipt
  • Accessories such as Clothing, Tyres, Tubes, Serviceable Fluids, Perishables or Wear and Tear items

 

What Happens When I Have a Warranty Problem?

  1. Contact a member of our team to assist with diagnosing the problem via emails and videos
  2. If a manufacturers fault is established we will ship out the replacement part OR
  3. If the fault requires our technician to diagnose, repair or install components, we will arrange a pick up service to bring the product to our service centre in Sydney (2022). Please also note that  the customer will bear the labour work of re-packing the bike into the original box for the purchase of the delivery. Additionally if we find the repair is outside of our warranty coverage; i.e. there is obvious damage to the bike from collision or mis-use; the battery has been dropped etc.. ; if the claimed fault is due to a simple user error; if it is caused by a build error by the user on receipt of the bike, we reserve the right to claim the cost of the repair plus the freight in both directions before returning the repaired bike. Replacements could be new or refurbished and also could be an updated or similar version.

 

 

RETURN/REFUND POLICY!

We do not accept a return for a refund if the bike can be restored to a fully functional state even if the bike originally had a warranty issue. If the product suffers from a warranty issue and can not be restored to the full working condition, we will accept the return and provide the full refund and arrange the pick up of the product boxed back to our centre service in Sydney (2022).

We do not accept returns for refunds if the buyer simply changes his/her mind.

We do not accept returns for refunds if the product has been damaged in accidents or had its warranty voided; please refer to “what will void the warranty ” above

In isolated cases, we may accept a buy-back offer from the buyer; however , the offer will have to be agreed from both sides.

 

 

Commercial/ Racing Use

If you are using the bike for commercial use, please notify us fo a pre-agreement. Our limited warranty does not cover any commercial or heavy duty use a such as Uber Eats, hiring or 3500km+ of use within 3 months

 

 

THE BEST WAY TO AVOID ISSUES IS TO SERVICE YOUR BIKE WELL!

Tyre pressure; urban riding & trail riding are different. In general, we recommend 35psi front, 38psi rear.

First service: It is quite normal that the bike needs the gears retuned & brakes adjusted within the first few weeks. There are many “how to” videos online or please ask for help from your local bike shop.

WHEN CHANGING GEAR (both cassette & internal ): ease off the pedal pressure to “save the drivetrain”; always pre-select the low gears for a hill climb to ensure the bike chain will last. Shifting one gear at a time!

Motor temperature check is important. Electrical parts may burn out. If the motor is running super hot, make sure to “cool it down”. Selecting the right bike gear helps keeping the motor temp low.

Servicing – The whole system is only water resistant. Clean & dry the bike after the rain is recommended. The brake, chain & tyre may need a check or a service if necessary every 1000km. Please bring your bike to a trusted shop or find the servicing help online. The motor may need a full internal service after 10,000km or 2 years. Any cassette system (chain) may need a replacement after 1000km – 3000km. Internal gears (Shimano) will last many years if used properly. Belt driven systems can also last for many years.

DONOTs

  • Do not shift more one one gear at a time! (one at a time)
  • Do not use the throttle excessively
  • Do not use the throttle to take off
  • Do not use the high gear for low gear situations (this is the most common issue we hear) If you have driven a manual car, e-bikes operate the same way.