Volition E.bikes are engineer-minded people. We work day and night to ensure products we engineer & manufacture are long lasting.  We also import bikes from overseas and work closely with our partners to again ensure bikes we sell can endure the years of use.

Limited Warranty Periods:

• 1 Year on the whole electrical system including the display, battery & motor
• 1 Year on the most bike parts excluding all wear & tear items such as tyre, cassette, chain or belt, brake pads, grips, saddle & pedals.

What Our Warranty Covers:

• Manufacturers Faults, defects and/or Premature Failure
• Original Purchasers of Product where a Receipt is Presentable

What We Don’t Cover:

• Battery Performance or Range*. Motor Electrical Burn out (overheating) or Any part that has been short circuited
• Mechanical gear systems both external and internal. Cassette and chains are expected to be changed every 6 months on powerful mid drive e.bikes. IGH hubs can be damaged by incorrect operation.
• Damage or Failure due to misuse (eg. freestyle or commercial activities or motor and battery “electric burn” due to excessive heat & improper use)
• Damage caused by failure to service or maintain products. Our bikes are not water (especially salty water) proof, dust proof nor rust proof.
• Damage caused by users’ incorrect fitment, installation or assembly
• Wear and Tear from General use over time eg. worn tyres or brake pads
• Products Tampered with or Altered from its Original State such as modifying top speeds on your own; modifying the e.bike controller
• Claims outside the Valid Warranty Date from the Date of Receipt
• Accessories such as Clothing, Tyres, Tubes, Serviceable Fluids, Perishables or Wear and Tear items

Battery Range*

• There are many factors that affect this from speed, terrain, rider weight, assistance mode, cadence & rider’s own effort. Therefore, the bike can last from around 20km to over 120km+
• The Up to range numbers we refer to are from customers’ feedback and they are achievable but they are not guaranteed.

What Happens When I Have a Warranty Problem?

1. Contact a member of our team to assist with diagnosing the problem via emails and videos
2. If a manufacturers fault is established, we will need the damaged part to be sent back if possible , we may or may not cover the shipping fee depending on the exact circumstance. We will then ship out the replacement part,
3. If the fault requires our technician to diagnose, repair or install components, we will arrange a pick up service to bring the product to our service centre in Sydney (2022). Please also note that  the customer will bear the labour work of re-packing the bike into the original box for the purchase of the delivery. Additionally if we find the repair is outside of our warranty coverage; i.e. there is obvious damage to the bike from collision or mis-use; the battery has been dropped etc.. ; if the claimed fault is due to a simple user error; if it is caused by a build error by the user on receipt of the bike, we reserve the right to claim the cost of the repair plus the freight in both directions before returning the repaired bike. Replacements could be new or refurbished and also could be an updated or similar version.